We help remind your customers.

Ensure your customers never miss a service event and are fully informed of
work identified as part of an earlier iVHC that is now due, by sending them
timely and relevant reminders.

Follow Up & Contact Management

The fully customisable contact management application provides a mechanism for sending automated customer reminders via email, SMS and direct mail, controlling operator calling lists, recording inbound and outbound call information and managing follow up data from various sources in one place.

Follow Up grap

Key Features


Customisable Timelines & Templates

Customisable Timelines & Templates

Send vehicle model and service specific communication to your customers, changing the content if the same method of contact is to appear multiple times on the fully customisable follow up timeline.

Post Fulfilment

Post Fulfilment**

There’s no need to print, fold, package and post your letters, we can do all of that for you with full edge to edge printing available and the option of sending a variety of post cards if you’d rather.

Multiple Data Sources

Multiple Data Sources

Combine all of your follow up requirements into one system with varying timelines for Service Plans, iVHC records with Red and Amber work now due and data from your DMS* for upcoming services.

  • Keeper Change Notification

    Keeper Change Notification**

    Using data from the DVLA we can check if a customer still owns a vehicle since their last service or iVHC visit, meaning they don’t receive unwanted, often costly reminders.

  • Loyalty Ranking

    Loyalty Ranking

    Use our customisable weighting facility to rank customers by loyalty, putting those customers that are most likely to book at the top of the calling list.

  • iVHC Report

    iVHC Report

    When sending emails and letters to customers reminding them of Red and Amber work now due, include the full health check reports.

  • Thank you Communication

    Thankyou Communication

    Why not send a Thankyou letter or email from the Managing Director to your customers following a vehicle sale?

  • Motability

    Motability

    Effectively and efficiently communicate with your Motability customers reminding them when their current contracts are coming to an end.

Get a complete overview.


Inbound & Outbound Calling

Inbound & Outbound Calling

Create one repository for all inbound and outbound contact attempts and details of conversations with your customers, meaning reporting on actions and outcomes is rich and accurate.

Forward Booking Notification

Forward Booking Notification

By automatically detecting a future booking made in your DMS* we can close down any open timelines for a vehicle meaning unwarranted and unwanted communication is not sent to your customers.

Comprehensive Reporting

Comprehensive Reporting

Each event, keeper change, forward booking, action and outcome are all recorded within the system, and with this comes the comprehensive reporting required to effectively manage inbound and outbound contact teams and plan future contact strategies.

Returned Letter Notification

Returned Letter Notification

Should a letter be returned, the timeline from which it was sent will be updated with the reason for the return available for users to see and update your DMS accordingly.

Opened Email Notification

Opened Email Notification

See if, when and by who an email sent from your follow up timelines was opened to provide a more in depth understanding of your customers preferred contact methods.

Confirmations & Reminders*

Sending reminders to customers that work is now due is great, but follow that
up with a thankyou confirmation with details of their confirmed booking and a
reminder the day before they are due in.

  • Confirmation

    Confirmation

    As and when a booking is made in your DMS, send an email or SMS automatically to include details of dates, times, collection information or courtesy car requirements.

  • Reminder

    Reminder

    A day or two before the vehicle is due into your workshop, send a reminder to the customer to reduce no shows and also to bring documents should a courtesy car have been requested.

Questionnaires*

Following a visit to your workshop or a vehicle sale, send the customer an
automated, personalised request to complete a short online questionnaire to
gain insight into staff and dealership performance.

Google Ranking

Google Ranking

Improve your Google ranking by allowing customers to post to your Google review page following completion of the questionnaire.

Instant Surveys

Instant Surveys

Surveys that can be completed by the customer before they leave the dealership offer a great insight into experiences, and also allow issues to be resolved immediately.

Branched Questions

Branched Questions

Choose different questions for a customer to answer based on their response to a previous question, requesting more detail should they mark a lower score for example.


Attach iVHC Record

Attach iVHC Record

If a questionnaire is sent from iVHC then the iVHC record can be attached to the communication, so the customer has all information to hand to complete it.

Mail & Post Cards

Mail & Post Cards

Rather than send electronic requests Via email, you could send questionnaires by post or on a post card.

Campaigns

Send campaigns to targeted individuals on a date and time to suit your requirements
via bulk SMS or direct mail to promote upcoming events or offers.

Videos

Videos

Include a short URL in the body of the SMS which, when clicked, links to a video created by your dealership which can be viewed on a smartphone or tablet device.

Request a call back

Request a call back

Give your customers the option to request a call back from the dealership regarding the specific campaign to help monitor effectiveness.

Data

Data

Contact information can be downloaded from multiple sources, cleansed and merged before being uploaded and sent to those in the list.