We help retain your customers.

Our industry leading software allows dealers to create tailored Service Plans for
routine vehicle servicing, Repair Plans for planned maintenance items and Finance Plans
for items requiring immediate attention.

Service Plans

Using the dealers bespoke menu pricing engine, customers can tailor quotes for convenient monthly payments for all of their future routine servicing requirements.

Service Plan grap

Key Features


Management App

Management App

Ensure each dealership is engaged with Service Plan sales by monitoring daily, weekly and monthly sales performance using our new Connect App.

Campaigns

Campaigns

Give users the facilities to extend, modify, cancel and reinstate Service Plans in real time and remove the need for 3rd party system administrators.

Complete Dealer Control

Complete dealer control

Create extremely powerful, date driven, model specific campaigns which automatically adjust the included services and required payment profile.

  • Automated Customer Refunds

    Automated Customer Refunds

    Automatically notify and refund a customer should a plan cancel without the need to involve your accounts department or a 3rd party.

  • Batch Create

    Batch Create*

    Have the system create and email tailored Service Plan quotes for customers visiting the dealership using data from your DMS.

  • Vehicle & Customer Data

    Vehicle & Customer Data

    Create a fully customised quote in seconds using a VRM lookup cross referenced with your DMS* for relevant vehicle and customer data.

  • Plan Transfer

    Automated Plan Renewals

    Take the work out of plan renewals and ensure that your customers continue to receive the convenience of small, monthly payments for their future service work by automatically renewing their policies.

  • Automated Plan Renewals

    Plan Transfer

    If a customer changes their vehicle all customer details and any available funds can be automatically transferred from their current Service Plan to a new one.

  • Compound Plans

    Compound Plans

    Add additional services on top of OEM schemes to ensure the customers servicing needs are covered beyond the life of the new or used vehicle plan, helping increase customer retention.

It’s all about the customer.


Online Service Plan Quote

Online Service Plan Quote

Let customers quote for their own Service Plans to their own specific requirements through an online portal available 24/7.

Optional Services

Optional Services

Further improve customer loyalty and penetration by including dealer specific optional services such as MOT’s, air conditioning services or brake fluid changes.

Complete Transparency

Complete Transparency

Customers shouldn’t receive any surprises when buying or cancelling a Service Plan, this is why we charge no plan confirmation or cancellation fees, with our small charges clearly visible on quotes and contracts.

Age & Price Discounts

Age & Price Discounts

You might want to reward your customers for their loyalty by applying fixed or age related discounts to scheduled and optional services.

Plan Statement

Plan Statement

A statement of account showing all credits and debits to the plan and current available funds can be emailed or posted to the customer on request.

Maximised Payment Periods

Maximised Payment Periods

The necessity to discount the Service Plan to achieve an acceptable monthly payment is removed, while returns are improved as the plan payment term is maximised.

Variable Direct Debits

Variable Direct Debits

Customers can take out a service plan at any stage in their service lifecycle without the need to take a large deposit at the beginning which can often be a barrier to the sale.

  • Push Reporting & Live Dashboards

    Push Reporting & Live Dashboards

    Subscribe to a number of group-wide, data rich, powerful reports which can be delivered directly to your inbox, or cast an eye over the real-time dashboards and performance pages to monitor performance.

  • Intuitive Accounting Panel

    Intuitive Accounting Panel

    Don’t rely on month end statements or imports by suffix journals into your DMS, a quick check each day of your transaction list with automated DMS balance sheet comparison* means you should balance to the penny.

  • Complete Version Control

    Complete Version Control

    View and restore earlier versions of quotes from the complete log of quote history which can be very useful if one person created the initial quote but another was to sell the plan.

  • Dated Service Events

    Dated Service Events

    Dating all services means that, not only can automated reminders be sent to the customer through Proactive Follow Up when the due date is approaching, but dealerships have a powerful planning tool for workshop loading.

Repair Plans

Why not allow customers to pay monthly for Amber or deferred Red work
concerns identified as part of an iVHC, or for other items outside of
the scope of a traditional service plan?

Retention

Retention

If a customer has the opportunity to pay monthly for work identified today but not due for a number of months, they will return to your dealership to have this completed.

Multiple Items

Multiple Items

Several items can be added to one repair plan, each with a potentially different scheduled date, with the correct amount of money collected to cover the cost of each item as it becomes due.

Reminders

Reminders

Automatically remind customers as their last payment is taken, using our Proactive Follow Up module, that their repair is now due.


Finance Plans**

Afford your customers the opportunity to spread the cost of any Red work
concerns identified through iVHC over a set period, while having the repair
fixed on the day.

Duty of Care

Duty of Care

Don’t let a customer leave your dealership with a potentially dangerous identified Red work concern because they cannot afford to pay for the repair.

Credit Score

Credit Score

Each customer’s credit score will be checked in real time during their application, allowing work to be completed immediately upon approval.

Immediate Payment

Immediate Payment

Once the repair has been completed, payment can be requested and the money transferred into your bank account.