We help care for your customers.

As a duty of care to all of your customers, ensure that a health check is completed on every vehicle
that enters your workshop, highlighting any concerns clearly and concisely.

iVHC

More than just a vehicle health check system, our iVHC application is intuitive, interactive and fully integrated with all other modules, including Video1st for video and photographs and Finance and Repair Plans for Red and Amber work upsell.

iVHC application

Key Features


Injection of Previous Concerns

Injection of Previous Concerns

Inject any previously unsold Red or Amber work concerns identified as part of an earlier iVHC on the vehicle automatically into the new health check as mandatory inspections.

Videos & Photographs

Videos & Photographs

Videos and photographs help build trust with customers and our fully integrated products allow service advisors to record pre-inspection walkarounds and technicians to take a video while performing the health check.

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Integrated Follow Up

Integrated Follow Up

All unsold Red and Amber work concerns can be sent directly from Proactive Follow Up with the attached health check when they are due, with each type having its own bespoke timeline.

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  • Online Customer Authorisation

    Online Customer Authorisation

    Through their own personalised iVHC page a customer can view all identified concerns with supporting media and self-authorise this work through their laptop, tablet or mobile device.

  • Tyre Integration

    Management App

    Ensure each dealership is engaged with iVHC by monitoring completion rates and red and amber work identification and upsell using our new Connect App.

  • DMS Integration

    DMS Integration*

    DMS integration, where possible, allows for a direct daily, incremental and/or manual download of job information from your DMS, as well as parts prices, stock availability and tracking.

  • Tyre Integration

    Tyre Integration**

    View your available tyre stock and place orders directly from iVHC through our full integration with major distributors.

  • Client Popup

    Client Popup

    Never miss an update by using the client pop-up facility to notify you of any changes to iVHC’s which may require your attention, such as a customer authorising work online.

  • Finance Plan

    Finance Plan**

    Afford your customers the opportunity to spread the cost of any Red work concerns identified through iVHC over a set period while having the repair fixed on the day.

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  • Repair Plan

    Repair Plan

    Allow customers to pay monthly for Amber or deferred Red work concerns identified as part of an iVHC to increase customer satisfaction and retention levels.

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Manage the iVHC lifecycle.


Pre Call

Pre-Call

Call customers and record notes or assign a service advisor using the pre-call facility which highlights all relevant information, such as first visit notifications, last service dates, any recent health check information and full service history.

Mobile App

Mobile App

Technicians carry out each iVHC using an App on an iOS or Android tablet device of your choice, selecting the relevant template, taking any necessary pre-inspection photographs and completing all mandatory checks.

Parts Management

Parts Management

Price concerns and view stock levels in no time using the DMS* and tyre integration** facilities, selecting the correct parts with the help of photographs and videos and reduce parts obsolescence through automated parts status updates.

Daily Work & Dashboards

Daily Work & Dashboards

Check your daily performance for sold, declined and deleted work through the live daily work screen, with departmental performance available through dashboards optimised for internet enabled TV’s.

Data Rich Reporting

Data Rich Reporting

To ensure you are getting the most from your vehicle health checks, there are an extensive range of reports available to help you fully analyse performance by dealership, advisor and technician.

Daily Work & Dashboards

Pre Authorisation

Gather a customer’s signature on a tablet device to authorise any work identified during a vehicle health check, up to an agreed value, to be completed without the need for further approval.