AutoPoint bring the automotive industry into the ‘Amazon-age’ with an end-to-end self-serve key drop and collection solution fully integrated into dealer sales and aftersales processes.
self-service kiosk’s
Customer Self-Service
From point of booking and checking in online to dropping off and collecting keys from our secure lockers, customers have complete control of their own journey with our full self-service solution.
AutoPoint is not just part of the service journey but can be used for parts and accessory collection as well as contactless sales handovers.
AutoPoint is one part of our omni-channel platform that helps improve the customer experience and increase customer satisfaction ratings while helping to increase dealer efficiencies.
Sharebox Partnership
Sharebox provide secure, insurance certified and approved outdoor key exchange cabinets which allow your customers to drop off their keys outside of working hours. This not only provides convenience to your customers but also helps remove stresses from your service team and reduces queues at your service reception.
The Sharebox cabinets fully integrate with our exsto platform, including Online Bookings and Online Check-In modules so the customer can experience a full end-to-end digital journey.
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Customisable adverts
When a customer is using the lockers to deposit or collect their keys, screen space is reserved to allow advert placement for special or current offers.
Integrated with Workshop
As a customer deposits their keys they are automatically checked in to Workshop and the service advisors notified of their arrival. At the end of the day simply load the keys back into AutoPoint ready for the customer collection which in turn will update the status within Workshop.
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Online Booking Integration
Customers can choose to reserve a locker on the day of their visit when making a booking through our Engage online bookings platform.
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Online Check In
Give the customers the choice to use AutoPoint when they check in online if they haven’t got a locker already reserved.
CRM integration
When users are calling customers using our CRM platform a locker can be reserved for the visit date using the same interface.
Learn moreAudio Messages
Customers can now leave a voice message for your service advisors and technicians when checking in to AutoPoint.
The customer can record up to 60 seconds of audio to explain any additional requirements or issues which will then be available for advisors to listen to through exsto, and for technicians in the iVHC app.
Branding
Your AutoPoint locker can be branded how you wish to match your own dealer group or franchise branding or that of the manufacturer.
Check In & Out
Customers can not only deposit their keys on arrival at your dealership but they can also pick them up from AutoPoint when their vehicle is ready for collection.
Scalable
AutoPoint Lockers are completely scalable, you aren't limited by the number, formats or layout, allowing you to create the right mix of bays for your dealership.
Integrated Payment Options
Customers can pay for the work on their vehicle prior to their arrival using one of a number of payment options.
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Improved Customer Satisfaction
Customers who are given the option and choose to use AutoPoint tend to give higher customer satisfaction scores because of their quick and seamless journey.
Time Saving
With customers using AutoPoint to deposit and collect their keys which reduces queues at service reception, advisors time is freed up to perform more of their routine daily tasks reducing stresses which are often seen at the start and end of every day.
Increased Efficiencies
On average it takes less than 1 minute from the customer arrival in the dealership to depositing their keys and leaving meaning no more queues at service reception.
increase in customer satisfaction
of customers don’t collect the same day
of customers collect after the service dept. has shut or on Sunday
have a service plan
are fleet or warranty
had no bill to pay at all
Some AutoPoint installations.
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Social Distancing
AutoPoint help maintain social distancing through a reduction in face to face contact when in dealership. All lockers are easily sanitised inside and out.