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CustomerEngagementPlatform
One platform for every automotive customer journey.
exsto connects service, CRM, sales, commerce and the customer experience around one customer and vehicle record — so every team works from the same picture, from first enquiry to long-term loyalty.
£286.40
Working with leading OEMs and dealer groups in automotive retail.
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The challenge
Too many systems. One customer journey.
When the journey runs across separate tools, teams re-key the same information, data sits in silos, customers hear different things at different stages — and opportunities slip through the gaps.
See how exsto connects itDMS-agnostic by design
Your DMS stays. Your customer journey gets better.
exsto is designed to work independently of any single Dealer Management System. Keep the systems that run your core dealership operation while exsto connects the customer-facing and operational journey across Service, CRM, Sales and Commerce.
Through supported integrations, APIs and OEM connectivity, relevant DMS information can become part of connected exsto workflows — without allowing one back-office system to define the entire customer experience.
- Keep your core DMS
- No platform-wide DMS replacement required.
- Connect the journey
- Bring relevant data into the workflows where teams and customers need it.
- Stay flexible
- Support different technology environments across individual retailers, groups and brands.
Connectivity varies by DMS, system and deployment.
The exsto platform
Connected by design.
Built for automotive retail.
A customer experience on top, four connected operational domains beneath, intelligence working inside connected workflows — and every interaction flowing down into one view of the business.
Glovebox — customer ownership portal: Bookings · Vehicle information · VHC · VIDEO1st · Authorisations · Payments · Plans · Service history · MOT history · Documents · Recalls · Surveys · EnquiriesGlovebox.Studio — dealer & OEM websites and public digital experiences.
Four connected operational domains
Service, workshop and aftersales
- Bookings & Online Bookings
- Online Check-In
- Fix Right First Time
- Workshop & Workshop+
- VHC & VIDEO1st
- AutoPoint
Customer engagement and communication
- Campaign Manager
- Follow Up
- Survey
- iConsent
- AutoCleanse
- Retention
Payments, plans and subscriptions
- exstoPay
- Service, Repair & Payment Plans
- Subscriptions & Bundles
- eQuote
- Accessories Stores
Connected payment technology
The connected journey
One customer. A continuous journey.
J. Carter
Sample vehicle · EXST 001
Enquiry · exsto.Service
Service enquiry received
Website enquiryInbound“My car is due its service and MOT, and the brakes squeal a little. Is Thursday morning possible?”
ChannelWebsite formReceived08:12Service enquiryexsto.ServiceCustomerMatched · J. CarterVehicleEXST 001RequestAnnual service + MOTNoted concernSqueal when brakingBooking · Glovebox · exsto.Service
Online booking confirmed
Glovebox · Book a serviceCustomerMonTueWedThuFri08:3009:3011:00Diaryexsto.ServiceThu 09:30EXST 001 · J. CarterWorkAnnual service + MOTConcernSqueal when brakingConfirmation sent by SMS
Check-in · Glovebox · exsto.Service
Checked in online
Glovebox · Online check-inCustomer✓Mileage confirmed · 28,410✓Contact preference · SMS✓Concern confirmed · brake squealComplete check-inOptional · AutoPoint self-service key drop
Receptionexsto.ServiceArrivals today14Checked in online11EXST 001Ready · no queueFix Right First Time · exsto.Service
Job prepared before the workshop
Job before workshopFix Right First TimeBooked workAnnual service + MOTCustomer concernSqueal when brakingVehicleEXST 001 · 28,410 miReady for the workshopexsto.Service✓Work and concern reviewed✓Job information completePassed to the workshopWorkshop · exsto.Service · exsto.ai
Job allocated
AutoAllocateexsto.aiWork requiredWorkshop capacityTechnician availabilityTechnician skillsAllocated: Bay 3 · M. PatelWorkshop boardexsto.ServiceBay 2Bay 3Bay 4EXST 001In progressEvidence · exsto.Service
VHC & VIDEO1st captured
VIDEO1stCapture▶● REC0:42Front brake pads · 2mm
Vehicle health checkexsto.ServiceFront brake padsWiper bladesVideoSent to customerAuthorisation · Glovebox
Customer approves work
Glovebox · Your vehicle health checkCustomerVIDEO1st clip · 0:42Front brake pads£186.00Wiper blades£24.00ApproveDeclineAuthorisationexsto.ServiceFront brake padsApprovedWiper bladesDeferredApproved viaGlovebox · 10:47Technician notifiedPayment · exsto.Commerce · exstoPay
Paid by link
Invoiceexsto.ServiceAnnual service + MOT£100.40Front brake pads£186.00Total£286.40exstoPayexsto.Commerce£286.40
Pay by LinkPaid · 15:02CollectionNo queue at deskPlan · exsto.Commerce
Service plan created
Glovebox · Spread the costCustomerCover your next service and MOT with monthly payments.
£18.50/ monthJoin planService planexsto.CommerceCustomerJ. CarterVehicleEXST 001StatusActiveFirst collection1 NovFollow-up · exsto.CRM
Follow-up sent
Follow Upexsto.CRMVisitService + MOT · brake padsSurveySent · SMSDeferred workexsto.CRMWiper bladesDeferred · £24.00ChannelSMS · preferredRetention · exsto.CRM
Next visit prompted
Customer timelineOne recordService enquiryService + MOT · brake padsPlan joinedWiper blades deferredCampaign Managerexsto.CRMNext serviceDue in 11 monthsCampaignScheduled
exsto.ai · intelligence in the workflow
Intelligence that works inside the job, not beside it.
Matches work to the right technician.
- Work required
- Workshop capacity
- Technician availability
- Technician skills
Allocation
Job → technician
Matched on skills and availability
Reviews what the technician says in each VIDEO1st video, then returns a score and feedback.
VIDEO1st capture
Technician · VHC video
Spoken commentary
“The front brake pads are down to two millimetres, so I’d recommend replacing them today.”
AutoReview score & feedback
exsto.Insights · from activity to visibility
Every interaction creates data. exsto.Insights brings it together.
Dashboarding and reporting across connected exsto activity.
exsto.Insights
Customer journey · all sites
Customer Insights · shared platform capability
Every customer interaction. One connected view.
Customer Insights is available from customer records across exsto, bringing available information from different modules together in one view.
Explore Customer InsightsJ. Carter
EXST 001
- Workshop visitsexsto.Service
- CRM contactsexsto.CRM
- Messagesacross exsto
- Paymentsexsto.Commerce
- Plans & subscriptionsexsto.Commerce
- Surveysexsto.CRM
Illustrative · available information varies by customer
Built for automotive scale
A strategic partner for OEMs and dealer groups.
From single sites to national programmes, eDynamix combines enterprise-grade security with deep automotive expertise.
- OEM programmes
- National delivery with manufacturers
- Dealer groups
- Multi-site rollouts across the UK
- Integrations
- Connected to the systems retailers already use
- Security
- Certified information security and continuity
- Implementation
- Rollout led by automotive specialists
- Support
- UK-based support for every site
- Training
- Structured training for every team
ISO/IEC 27001
ISO 22301
TISAX
Cyber EssentialsSee how exsto fits your customer journey.
A tailored demo built around your sites, your current systems, your customer journey and the operational challenges you want to solve.