Jon McArthur / General Sales Manager
An easy to use system that has real benefits for our Customers and us, no smoke and mirrors just a system that makes good sense.
We initially started using eDynamix for our Service Plans some years ago, and have added more and more of their products over time as we find their integration support and general product functionality extremely advantageous. The latest addition is the Service & MOT Follow Up system which we launched a couple of weeks ago and have already seen positive growth in the booking volumes through our Contact Centre as it not only sends timely reminders to customers, but also facilitates the option for customers to book their service/MOT online.
Just a quick follow-on from our meeting today, I have to say how impressed we are with the new system from eDynamix.
Moving away from our old VHC supplier was a big move as we had been with them for a long period of time and had grown with it and knew it practically inside out so switching to a new process was a big change for us.
I can say however that the change to the new eDynamix has been excellent!
We had training from yourself in house with the whole of our team to understand all the new features that your system offers. Once complete we took the decision with the team from the next day we would (despite still having our old system) use solely the eDynamix system.
As a service department, we have taken to it with ease, the process is well laid out and you can navigate through the menus easily and clearly. It seems to have been put together by people who have or perhaps still do similar job to us.
The feedback I have from the technicians has all been positive, they love how the new iVHC has access to MOT records and history on the vehicle, and especially the fact that if the vehicle has been subject to a recent VHC it also links that in so to avoid any crossover.
Something that is completely new to ourselves is the Video/Photo function of the VHC. Having the ability to attach photos and a video to the health check is fantastic, they say a picture can say a thousand words and with a VHC space for words is tight so attaching a video has helped us massively!
We as a business have seen a massive decrease in time taken to get jobs authorised since the system has been functional with us. Prior to eDynamix we had to complete the VHC then pass it to parts for pricing (the big hold up!) then over to service for labour costing before trying to contact the customer in between people arriving for appointments and answering incoming calls.
Now once the VHC is completed it can check its own stock against our stocking levels - match up jobs with labour times cutting the process down by a huge amount of time. We then send the iVHC to the customer via the text/e-mail function and have had several instances where the customer has authorised within minutes of receiving the health check not even requiring a call from the service advisor, other times the customer is already aware of the issue before we call them negating the problem of people having to speak to their partners etc. as they have already had all the info in the VHC.
As a system and a process, we have seen an increase in hours sold, a large increase in the amount of tyres and brakes sold (due to visual reference on the video) and a massive decrease in time taken to gain all this, and with time always in demand in a service department it is hugely welcome.
Keep up the good work......and thanks!!
We are glad we got on board with eDynamix. After the financial support was withdrawn from our manufacturer driven service plans, we had to come up with a solution. eDynamix have done more than just that for us and we can already boast of having signed up over 500 customers since we started back in October. Our staff love it. The website is so easy to use from creating quotes, selling the plans and administering the work through, it’s all just so easy. Our customers love it too, simple, easy and affordable solutions for vehicle servicing and maintenance, made easy with monthly payments. Just what most people are looking for now.
Since the Harratts Group moved onto eDynamix, we have increased our average plan value from £411.00 to £1037.00. The eDynamix platform has given the Harratts Group a huge boost in service retention and it has also given the Service Advisors and Service Managers a much simpler system to work from. We are selling and quoting more plans than ever and our Service Plan customer base is growing by the day. The support by the eDynamix platform is also first class.
I had been looking for a system to enhance our customer contact/relations and something to keep us ahead of the competition as our current DMS falls behind with customer communication. I demoed about 10 alternative DMS solutions, none of them were a great deal more than what we had and the cost was out of reach for an independent. I then came across eDynamix via a link from a DMS site, every thing I read on their website sounded brilliant. MOTCleanse, Proactive Follow Up, Electronic Vehicle Health Check (iVHC), Service Plans and automatic reminders etc. I had a demo from Jon, normally I’d ‘sleep on it’ before making a decision. But I instantly knew this was exactly what I needed and signed up. Not only was the software amazing, but the support has been fantastic. Other companies were hard to contact and reach the right person, I think they felt that as we were an independent that we would be wasting their time! eDynamix integrated with our DMS after a matter of weeks and we’re now using every module that they have. We are saving hours in sending out service and MOT reminders and we’re also getting more feedback from customers due to the Survey module. Very glad I found out about eDynamix.
An easy to use system that has real benefits for our Customers and us, no smoke and mirrors just a system that makes good sense.
Easy to use, absolute complete package that caters for all transactions. Support is excellent. A win, win for us and our customers.
Dynamic systems with excellent support.
The team from eDynamix were fantastic, the training and continued follow up from Sam and the rest of the team has been excellent. Customer retention is extremely important, this product offers a long term solution for both the customer and the dealership.
Great system backed up by a very professional team. We have enjoyed excellent results across the group.
Simple, fast, efficient and delivering a better recovery rate! Happy Hodsons!
eDynamix, from start to finish, have shown exceptional service from a team who understand the requirement and live their product! Thanks for all your support both at the outset and ongoing. Great products from a great team!
Easy, useable, well thought out systems coupled with automated communications means the eDynamix platform is perfect for us, complimented by people who understand our business, respect our goals and work both proactively and reactively on our behalf to ensure we stay ahead of the game.
As the managing director of the company I have long understood the benefit of selling service plans to our customers ensuring that we retain them as long standing aftersales customers. I have been particularly impressed with the point of sale end of the eDynamix service plan system.
This system has enabled our sales and aftersales team members to break records on a weekly basis since moving from a previous supplier. We are consistently selling more plans at a higher plan value than we have ever sold before.
From my perspective as Group Finance Director the eDynamix service plan system is fantastic. We are provided with daily activity reports that enable us to process cash and invoice transactions on a ‘real-time’ basis.
We also receive daily reconciliation reports that allow us to see at a glance whether any transactions have arisen that require action and that our DMS records are in balance with the eDynamix system reports. We no longer have to wait until after the month end to start reconciling reports as we are doing this on a daily basis thanks to the eDynamix report suites.
eDynamix is without doubt the most user and customer friendly service plan offering in the marketplace. It's ease of use and intuitive front end is leaps ahead of other similar packages as well as giving far greater flexibility and control of changing customer servicing requirements. To cap it off there is a support team who do just that, with first class response times, every time.
The easy to use website portal and straightforward, self-generating reports, customer interface and effortless quotation facility is proving very popular with our users and are extremely flexible for our needs.
Our clients find all the information produced by the system clear, concise, transparent and easy to understand. This is coupled with outstanding IT support from the eDynamix support team.
There are several benefits with using the eDynamix system, but in summary the accounting control and associated costs demonstrated the greatest improvements. Since moving over to eDynamix we are seeing a projected saving of approximately £18,000 per annum!
Other than the cost, the major benefit from an accounting perspective, is the daily reconciliation which allows us to balance the system with our DMS. In addition we also have to manually approve any accounting transactions on daily basis, which is not time consuming, and allows for far greater control than with our previous provider. Any issues can be rectified immediately, not in bulk at the end of the month. Trying to reconcile 700 plans is extremely time consuming so this change has made a considerable impact on the time I have available to carry out my other duties.
Having changed to eDynamix as our service plan provider in mid- March I would like to thank Iain, Stuart and team for a seamless transition and first class support to enable us to hit the ground running. I consider the system to be the most user-friendly and the best system available which has helped us triple our service plan sales and increase the average term to over 4 years per plan.
I would recommend any dealership serious about growing their service plan sales to use eDynamix – it’s certainly the best decision I’ve made this year!
We tried a number of different systems to sell and manage service plans and eDynamix proved to be the best by far. The speed of producing a quote, the flexibility of the plans, the ease of making amendments, the accounts reconciliation, fantastic support are some of the many reasons we moved.
Holdcroft were first introduced to eDynamix in May 2011 and I was tasked with the project of rolling out the Service Plan application across all 12 franchises within the Group. We have since also adopted their iVHC, including video, and their Service Customer Contact and reminder software.
Over the last 3 years we have found them to be extremely flexible and responsive to suggestions for improvements and modifications to their original platform.
I would personally recommend eDynamix and their systems to any motor dealer, but there are far too many advantages to list in a short testimonial.
After a review of our aftersales business growth plan a focus was needed on service plan sales across business, we decided to use eDynamix as our provider based on the ease of using their system and reports. We have now been live for 7 months and have seen a massive growth in our penetration from sales and service departments as well as an increase in our average term. Based on the excellent service level we have received from eDynamix we have now installed their iVHC system to offer us a complete package.
The eDynamix service plan system has increased our average plan value by over 35%. We now are able to build in so much more to each service plan, and can list any number of optional extras from air conditioning services to timing belt changes, all in a transparent and convenient way for customers to pay for monthly. The system is quick and easy use, and has seen our service plan sales increase.
The reporting suite and daily management reports are fantastic, allowing all aspects of performance to be monitored very closely, providing evidence to challenge the Centres and Team Members. Changes to a customers circumstances can be easily accommodated by the click of a few buttons, for example a customer suddenly doing higher mileage than what the plan was set up at.
We have been working with eDynamix since August last year and chose them for several reasons.
-The flexibility and transparency the system offers both to customers and our team.
- It is 'call centre friendly', the system is very structured and makes for an easy sales presentation face to face or over the phone.
- The quotation system allows us to factor in higher or lower mileage usage during the life of the plan, and it easily transferable to allow the customer to change their car.
- The accounting reconciliation is vastly superior to the system we were using previously, and has made control of the service plan account much more efficient.
- We are now selling plans to non franchise customers.
- The eDynamix management reporting package is excellent.
- Because of the simplicity of the product, Lindop have previous 'non believers' selling plans daily.
- Our average plan value has risen by over 40% compared to what it was with our previous supplier, and we have passed the £250000 total live plan value mark during March.
- At this rate and allowing for the 3 year maturity factor we will have live plans worth almost £1.5m annually by August 2014.
In the six months we've been using the eDynamix Service Plan system we have seen our plan values increase by 40%. I honestly believe this is due to the transparency that eDynamix brings to the Service Plan sales process as well as the ability to up-sell add-on items within the plan.
We, as a company also love the friendly in-house competition created by the plan sale notification email that everyone receives when a plan is sold. There is also a statistics page so that everyone can see how sales are going and who is winning on the sales leader-board.
The system is so user friendly my little 18 month old niece could use it! In our first full month of using the system we have raised 20 plus plans. It's a great product, great support team and it's the future for our business!
eDynamix is a very user friendly website that will help you keep your customers coming back every year for servicing. We have been using for nearly 12 months and we have had fantastic service from set up, to training and I would recommend to anyone.
Trust Group UK adopted eDynamix as our preferred supplier of Vehicle Service plans having reviewed various suppliers in the market place. We were attracted to eDynamix through the simplicity of operation and the ability of the system to translate our own service plan requirements into a customer facing product offering.
We continue to grow our service plan customer base and look forward to an on-going relationship with eDynamix.